Make an exchange or return a product

You have 30 days from delivery of your order to make an exchange or return.

The product must be NEW : never worn, never washed, never altered.
It must be in its original packaging and its cardboard label must still be attached.

PLEASE NOTE : For obvious hygiene reasons, returns are not accepted for underwear and socks.

To make a return, click here .

Are you in Paris?

If you are Parisian or passing through Paris, you can drop off your return directly in our stores.
Please bring your return slip or invoice with you.

See our stores

From France: free return by prepaid label

We explain the steps just below.

  1. Visit our return request page to initiate the process.
  2. Download and affix the return label to your package. I include the new product(s) in their original packaging, along with my Return Slip, in my package. Finally, I affix the prepaid label to my package.
  3. Go to a Pickup point near you to drop off your package.

Returns from international destinations are the responsibility of the customer.

To return a product from abroad, follow the same steps above. No prepaid label will be provided; you are responsible for postage.

We will resend you the new garment at our expense or refund you within 14 days. LePantalon reserves the right to refuse the return depending on the condition of the product. The product will then be returned to the customer, with the customer responsible for the shipping costs incurred for this return.

 Make a return